Refund & Return Policy

1. Overview

We stand behind the quality of every AshkiWorks product. If something isn't right, we're here to help.

This policy applies to all orders placed through ashkiworks.com.

2. Return Window

Return requests must be submitted within 30 days of delivery.

Requests made after this period may not be accepted.

3. Eligibility Conditions

To be eligible for a return, items must be unused and in original condition.

All returns require prior approval before being sent back.

4. Defective or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Eligible cases may qualify for a replacement, store credit, or refund — in many cases, a return will not be required.

5. How to Start a Return

To initiate a return, please visit our Contact page and submit your request with your order number.

If approved, we will provide detailed next steps.

Returns sent without prior approval may not be accepted.

6. Return Shipping Costs

For returns that are not due to defects or errors on our part, return shipping costs are the responsibility of the customer, unless otherwise required by law or approved by AshkiWorks.

7. Refunds

Refunds are processed after inspection and approval of the request.

Once approved, refunds are issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

8. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, we recommend placing a new order.

9. Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws in your jurisdiction.

10. Contact

For any return or refund requests, please contact us through our Contact page and include your order number.